Frequently Asked Questions
Is ZYRA hair human hair?
Yes. Our current bundle collection is made from 100% raw human hair.
Is the hair ready to ship?
ZYRA operates on a made to order model. After purchase, your selected hair is sourced and sent to ZYRA for inspection, preparation, and packaging before it ships to you.
How long does processing take?
Please allow approximately 7 to 14 business days for sourcing, supplier transit, quality control, and preparation before customer shipment. Carrier transit begins after processing is complete.
How many bundles do I need?
For 12 to 18 inches, 2 bundles can create natural fullness. For 20 to 24 inches, 3 bundles are recommended for a full install. For 26 inches and longer, 4 bundles are recommended for extra fullness. Your desired volume and install style can change the amount needed.
Can I color the hair?
Raw hair can often be professionally colored. We recommend an experienced colorist and a strand test before full processing.
Can I use heat?
Yes. Use a heat protectant and moderate temperatures to help preserve the hair.
How should I care for wave and curl textures?
Keep the hair moisturized, detangle gently while damp, and avoid brushing textured hair dry. Air dry when possible.
What happens before my order ships?
ZYRA receives your hair, inspects it for quality, prepares it, packages it, and then ships it to you with tracking.
Why does my order arrive in two deliveries?
Your Hair Preparation Kit arrives first to help you prepare your natural hair. Your hair follows after sourcing, transit to ZYRA, personal inspection, and packaging. One kit is included per hair order, not per individual bundle.
Will I pay shipping twice?
The shipping amount displayed at checkout covers both planned deliveries. You will not receive a second shipping bill when your hair is ready.
Does kit delivery mean my hair order is complete?
No. Your kit and hair are separate shipments with separate tracking links. The hair portion remains in preparation until it is inspected and shipped.
How can I follow my order?
Use your confirmation email's order status link or customer account for available shipment information. Carrier tracking starts when a package ships. For your hair's current preparation stage, contact us with your order number.
How should I prepare my natural hair?
Follow our Hair Preparation Guide, created by our founder, a licensed cosmetologist, and confirm your installer's specific requirements.
Can you help me choose my look?
Yes. Tell us about your next look, your desired fullness, installation plans, and any inspiration you would like to share.
Can you help me find an installer?
We can help you research salon options near your city or ZIP code. You confirm their pricing, availability, and acceptance of customer-supplied hair, then book directly. Installation services are separate from your ZYRA purchase.
Your personal hair concierge
Every ZYRA hair order includes personal hair concierge support. From choosing your look to preparing for your install, I am here to help. Your ZYRA experience includes personalized hair guidance, natural hair preparation tips, order updates, and help finding a stylist if you need one.
Let's plan your next look. You bring the vision. I will help you work through the details.
Is concierge support an extra charge?
Personal hair concierge support is included with every ZYRA hair order. It covers guidance on selecting your look, natural hair preparation, order questions, and researching stylist options. Salon installation is booked and paid for separately.
Can I come back for care advice?
Yes. Contact your ZYRA concierge with your order number and a question about maintaining your hair or planning your next look. Tell us how your hair is working for you so we can offer more relevant guidance.