Returns
For hygiene and quality protection, hair must remain unused, unworn, unwashed, uncolored, uncut, and in its original packaging to be considered for a return. Contact ZYRA within 7 days of delivery if you would like us to review a return request.
Hair that has been installed, altered, washed, colored, cut, chemically treated, or removed from its original condition cannot be accepted for return.
Damaged or Incorrect Orders
If you believe you received the wrong item or your order arrived with a quality issue, contact us within 48 hours of delivery and include clear photos of the item and packaging so we can review the concern.
Order Changes and Cancellations
ZYRA orders begin moving through a made to order sourcing process after purchase. Send any change or cancellation request as soon as possible. Requests are not guaranteed once sourcing or preparation has begun.
Approved Returns
If a return is approved, instructions will be provided before the item is sent back. Do not send hair back without receiving return instructions from ZYRA first.